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about-faq

About Us

Who are you?

Fotopixelz thrives to work globally and stands proud to serve as one of the best online photo editing companies. We focus to build reputation and brand through speedy customer service and quality checks.

What is your vision and mission?

The inception of Online shopping meandered the way one used to shop and broke all the apprehensions pertaining to secure services on the Internet. Today, there are a lot of flourishing online merchants, and we envision to render them ‘Quality-assured’ resources.

Who is your target audience?

We feel immense satisfaction to assist commercial photographers (including fashion photographers), advertising agencies, graphic & web designing firms and online retailers, who deal in fashion apparel, jewelry, accessories and much more.

How long are you in business?

It all started in the year 2012 and the journey till now has been remarkable. We are among the early accepters of new trends and emphasize on photo editing services along with ‘FOTOPIXELX’

Where are your offices located?

We have a team of qualified and talented personnel in both our offices. The production and backend work, processes from the New Delhi office. While Support Services are managed via New Jersey (US) office.

Payment

Which mode of payment do you accept?

Payments need not be a troublesome task and therefore, Fotopixelz ensures that the payment procedure is hassle-free and fast. We readily accept PayPal and Wire Transfer as a means of payment.

How much will my project cost?

We believe in following a fair pricing system. The project cost depends upon the volume of images and the complexity in editing. For instance, a high-volume project will cost explicitly more than a low-scale project.

Do you charge extra for corrections?

No! We do not charge a single penny for any correction and you can ask for unlimited revisions until you’re completely happy because- Your satisfaction is our MOTTO. So, all you have to do is – Ask.

Which currencies do you accept?

The transactions are mostly processed in USD or Euro. However, you can convert the cost to the currency of your choice while you log in at for your convenience.

Do complex images have any relation to pricing?

Well, complex images require more focus and expertise, thus affecting the pricing criteria. But you shouldn’t worry about the same, as BIC’s team is available 24*7 exclusively for your assistance. You can find more about rates via customer support.

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support-faq

Services

Do you have any dedicated servers?

We’ve integrated secure file sharing platforms through remote cloud storage systems. For a smoother and cut-above data transmission, you can choose from three variants- Dropbox, WeTransfer and FTP. These make file sharing easier and more manageable.

What kind of services you offer?

We are a professional photo editing company, which proffers image editing like product cut-outs, masking, photo retouching, drop shadow & reflections, color correction, image clipping, invisible ghost mannequin, image enhancement, and so much more.

How are your services beneficial to me?

Being a stalwart in the image editing industry, we offer photo editing services for professional photographers (commercial photographers) and online retailers.

What exclusive platform do you use?

Editing needs to be flawless and to keep up with that, we process orders via licensed Adobe Suite (Photoshop, illustrator, and others) for a cutting edge performance.

What are the different file formats?

File format leads to confusion, but we ease our clients by accepting most files! We can work upon any file type- be it JPG, TIFF, PSD, however, JPG files are more feasible to work upon.

Support

How do I place an order?

Submitting your order is as simple as it sounds! When you want to place an order, follow these steps- Sign up by filling out details, upload images with a quote and we will revert you at the earliest.

Where to find edited images?

After you sign up, a login page is created where all the communication regarding order details is processed. Subsequently, you will be notified on the webpage whenever we upload the edited images and you can download from there.

Do you provide a person of contact to the client?

We value you, thus pledge to supply customers with a support center, that is available for both- new and existing clients. We offer email, chat and phone support to ease up your queries anytime. So, count on us!

What is the order processing time?

With an aim to provide fast and efficient services, our standard delivery time varies between 12-24 hours. However, we can also process orders quickly if the images are limited.

Can I get own language support?

We extend our gratitude towards you by providing staunch technical support in your language. No matter, which language you speak, we will communicate with you at your convenience.

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support-faq

Security

Is my data secure?

Data security is one of our top priorities and the strong working architecture holds the trust of potential customers worldwide. Your images are completely in safe hands as we use a secure tunnel for file transfer and storage.

Do you protect intellectual rights?

Yes, we are delighted to keep all the product images in a confidential and authentic manner. Your personal data is never at risk of alteration or theft by third parties. It is automatically removed after a period of 90 days.

What is your CSR policy?

Being a responsible and sustainable business, we established a Corporate Social Responsibility (CSR) policy, to achieve a positive impact on employees, stakeholders, shareholders, and society as a whole.

Which tool you use for data protection?

Data protection and security is one of the pillars for controlling unauthorised flow of information. We follow up with three ways- Dropbox, FTP, and WeTransfer protocols to restrict data fabrication.

Who owns the copyright?

The copyrights remain with the customer itself and we are bound towards the Non-disclosure Agreement, which confines the use of any data submitted by the client without his/her permission.

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Be inquisitive!

We love curious customers, feel free to contact us anytime! We strive to connect globally with elite online merchandizers. With the support of our Team, we are on the path of impeccable success.